Our goal is to ensure your complete satisfaction with your purchase. This policy outlines the terms and conditions for refunds and returns. Please read it carefully.

Eligibility and Time Frame

To be eligible for a return, your item must be:

Non-Returnable Items

The following items cannot be returned:

How to return your item

To initiate your return, please provide proof of purchase, which differs based on your buying method:

Return your item directly to your school bookshop. If you purchased items online, kindly return them to your school bookshop at your convenience.

Upon receiving and inspecting your return, we will email you to confirm its receipt and inform you about the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method within 7-14 days, primarily subject to your bank’s processing time.

Please avoid returning your purchase to the manufacturer directly.

Late or missing refunds

If you haven’t received your refund:

  1. Check your bank account.
  2. Contact your credit card company.
  3. Contact your bank.

If you still have not received your refund, please contact us at order@cascoedusupply.com.sg

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange an item, please contact your school bookshop, and send your item to your school bookshop.

Contact Us

If you have any questions or need further assistance, please contact us at order@cascoedusupply.com.sg or call us at 65474203.