Q1: I have chosen a Delivery Window for home delivery. When should I expect my books during this period? I have travel plans on some days.
When selecting the Delivery Window for home delivery, please note that the standard delivery window is approximately 2 weeks. If you have specific travel plans or any days when you won’t be available to receive the parcel, you have options to manage this:
Q2: I need the books urgently. How can I get them as soon as possible?
If you require your books urgently, we recommend visiting the school bookshop for a walk-in purchase. For online orders, please note that self-collection typically takes 5-7 working days to be ready, and home delivery usually takes approximately 2 weeks to be delivered to you.
Q3: I’ve selected a self-collection date and now want to change it. How can I do this?
To change your selected self-collection date, please contact your school bookshop directly. They will be able to assist you with the necessary adjustments.
Q4: I’ve missing items or have received the wrong items in my home delivery parcel. What should I do?
In the event of missing items or receiving incorrect items in your home delivery parcel, please contact us or your school bookshop directly. We will assist you in resolving the issue.
Q5: I’ve purchased the wrong book. What should I do?
If you’ve bought the wrong book, please refer to this link: Refund and Returns for detailed information, or you can get in touch with your school bookshop directly for guidance.
Q6: What payment method can I pay with?
A: You can pay using one of these four methods:
